At IPTV Naz, we believe in the power, speed, and stability of our streaming architecture. We want every customer to feel completely confident when upgrading their home entertainment system. Because we provide a premium digital service with instantaneous server allocation, we have designed a fair, transparent refund policy based strictly on technical performance.

1.The 7-Day Technical Guarantee

We stand behind our infrastructure. If you experience persistent, unresolvable technical issues (such as constant server-side connection failures) within the first 7 days of your activation, you are eligible for a full refund.

This guarantee is strictly conditional: you must contact our support team to report the issue first. If our technicians attempt to troubleshoot but cannot fix the technical issue, your refund will be processed in full. Refunds are not issued automatically without allowing our team the opportunity to resolve the problem.

2.Non-Refundable Situations

To protect our network and maintain top-tier server speeds for our active users, refunds will not be granted under the following circumstances:

  • 1-Month Subscriptions: Due to the short-term nature of our 30-day plans, all 1-month subscriptions are final sale and strictly non-refundable.
  • ISP Blocking or Throttling: If your local Internet Service Provider actively blocks the connection and you decline to use our recommended network routing workarounds.
  • Hardware Incompatibility: If you attempt to use outdated or unsupported hardware that cannot run modern streaming applications.
  • Account Misuse: If our automated systems detect account sharing across multiple IP addresses on a single-device plan, resulting in a server ban.
  • "Change of Mind": Deciding you no longer want the service, or requesting a refund after the 7-day technical guarantee window has expired.

3.Subscription Cancellations

You are completely in control of your account. You may cancel your subscription at any time without any hidden fees. When you cancel, you will not be billed for the next billing cycle, and your service will remain fully active until the end of your currently paid term. We do not offer prorated refunds for mid-cycle cancellations.

4.How to Request a Refund

If you qualify under our 7-Day Technical Guarantee, the process is simple:

  1. Reach out to our support team via our contact page or WhatsApp.
  2. Provide your Order Number, Username, and a brief description of the technical issue.
  3. Allow our technicians up to 24 hours to diagnose and attempt a fix.
  4. If the issue remains unresolvable, we will immediately refund your payment to ensure you have the best IPTV Canada experience possible.
Please note: Once an approved refund is initiated on our end, it may take 3 to 5 business days for the funds to appear in your bank account, depending on your financial institution.